Customer Registration Team Lead

Position: Customer Registration Team Lead at OPENLANE
Join OPENLANE as a Customer Registration Team Lead, where you will oversee dealer onboarding in a fast-paced digital marketplace. Enhance customer experiences while managing service level agreements.

As a pivotal member of the OPENLANE team, you will supervise the Dealer Registration process, focusing on risk mitigation and service excellence. This role demands leadership, strategic thinking, and collaboration with key teams to resolve issues effectively. You will train staff while ensuring adherence to protocols and maintaining a high service standard.

Key Responsibilities:

• Supervise and coach the registration team for high performance

• Collaborate across departments for efficient customer service

• Ensure compliance with provincial licensing

• Train teams on new operational procedures

• Manage escalated customer inquiries promptly

Requirements:

• 5+ years in customer service or technical support

• Bachelor’s degree or equivalent experience

• Proficient with Salesforce and CRM tools

• Strong leadership capabilities

• Experience in technical troubleshooting within a SaaS environment

Lead a dedicated team to elevate customer service at OPENLANE.
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