Customer Service Manager

A Place Where People Matter.

Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

The Customer Service Manager is responsible for overseeing the day-to‑day operations of the customer service department. This role ensures customer inquiries, orders, and issues are handled efficiently and professionally, while maintaining compliance with company policies, industry regulations, and safety standards. The Manager will build strong client relationships, support the sales team, and drive continuous improvement in service levels.

• Competitive salary and performance‑based incentives.
• Opportunities for professional development and career growth.
• A supportive team environment committed to safety and customer satisfaction.

• Lead, mentor, and develop the customer service team to deliver high‑quality service.
• Oversee order processing, from order entry to delivery, ensuring accuracy and timeliness.
• Manage customer accounts, addressing inquiries, complaints, and escalations promptly and effectively.
• Collaborate closely with Sales, Operations and Transportation teams to ensure smooth order fulfillment.
• Monitor KPIs (e.g., on‑time delivery, response times, customer satisfaction) and implement improvements as needed.
• Ensure compliance with all relevant regulations, including transportation, handling, and storage of chemicals.
• Maintain strong customer relationships through proactive communication and service excellence.
• Identify opportunities to streamline processes, enhance efficiency, and improve the overall customer experience.
• Provide regular reporting to senior management on customer service performance and trends.
• Other duties as required.

• Bachelor’s degree in Business, Supply Chain, or related field (or equivalent experience).
• 5+ years of experience in customer service, with at least 2 years in a supervisory or management role.
• Experience in the chemical distribution, manufacturing, or logistics industry preferred.
• Strong leadership, coaching, and team‑building skills.
• Excellent communication and problem‑solving abilities.
• Proficiency in ERP/CRM systems and MS Office Suite.
• Knowledge of chemical industry regulations (WHMIS, OSHA, DOT, TDG, etc.) considered an asset.
• Strong organizational skills and ability to manage competing priorities in a fast‑paced environment.

Univar Solutions is an equal‑opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification. We are committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation due to a disability during the hiring process, please contact us at