Customer Service Representative Luminus

Shape member support experiences at Luminus as a Customer Service Representative. Manage both cash roles and virtual inquiries to deliver outstanding member satisfaction.

As a vital part of the team, you'll engage with members directly and through digital channels. Your ability to solve problems and upsell services will enhance member interactions while ensuring compliance with cash handling protocols. This role is key to fostering trust and loyalty among Luminus members.

Key Responsibilities:

• Provide exemplary service to Luminus members

• Efficiently process cash transactions and follow security procedures

• Resolve member inquiries and concerns promptly

• Encourage and facilitate growth through cross-selling

• Adhere to compliance for banking transactions

Requirements:

• Minimum high school diploma

• Strong teamwork capabilities

• Passion for customer service

• Detail-oriented and focused

• Ability to multitask effectively in a busy environment

Make meaningful connections with members and enhance their banking experience at Luminus.
#J-18808-Ljbffr