Servicing Specialist at Strive Capital

Join Strive Capital as a Servicing Specialist and deliver exceptional customer service while overseeing mortgage operations. This role is perfect for detail-oriented professionals in a hybrid work environment.

As part of the Servicing Operations team, you will be crucial in ensuring timely communication and effective management of borrower documentation. Your strong skills in customer service, time management, and communication will help support borrowers throughout the mortgage process. If you have a passion for improving lending experiences, this opportunity at Strive awaits you!

Key Responsibilities:

• Ensure timely sending of Welcome Letters to borrowers

• Maintain and follow up on required documentation

• Handle customer inquiries via email, phone, and chat

• Process changes for payments and mortgage payouts

• Communicate with borrowers regarding missed payments

Requirements:

• 2+ years in Residential Mortgage servicing

• Minimum 1 year in collections preferred

• Experience in administration and call centers

• Advanced knowledge of mortgage products

• Bilingualism in English and French is a plus

Bring your expertise in mortgage servicing and customer engagement to Strive Capital, where we value excellence and team collaboration.
#J-18808-Ljbffr