Customer Service Manager Solutions

Position: Customer Service Manager at Univar Solutions
Elevate your career as a Customer Service Manager at Univar Solutions, leading a team to ensure outstanding service and client satisfaction. This role emphasizes compliance and continuous improvement in a supportive environment.

In this managerial role, you will oversee the daily operations of the customer service department. Your leadership will focus on mentoring a dedicated team to handle order processing, inquiries, and customer complaints effectively. Collaboration with Sales, Operations, and Transportation teams will be essential for smooth order fulfillment.

Key Responsibilities:

• Lead and develop the customer service team

• Oversee accurate order processing from start to finish

• Address customer accounts, inquiries, and complaints

• Collaborate with internal teams for efficient service

• Monitor KPIs and implement performance improvements

Requirements:

• Bachelor’s degree or equivalent experience

• 5+ years customer service experience, 2+ years in management

• Experience in chemical distribution or logistics preferred

• Strong leadership and problem-solving skills

• Proficiency in ERP/CRM systems

Become a pivotal part of Univar Solutions, ensuring service excellence and enhancing customer relationships.
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