Client Service Representative - Part-time

What you’ll be doing

As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced Banking Center and use your knowledge of financial services products to help clients with their day‑to‑day banking needs. You’ll answer questions, assist with transactions, and proactively connect clients with the right CIBC team members. Flexible hours, including evenings, weekends, and occasional travel to multiple banking centres, are required.

The role is full‑time on‑site.

• Answer client questions, assist with transactions, and proactively connect clients with relevant team members.
• Help clients manage their accounts and products, focusing on the client experience and making interactions meaningful.
• Listen, ask questions, and troubleshoot, taking accountability for client issues and collaborating with others to create solutions.
• Introduce clients to mobile banking applications and help them better manage their banking needs through technology.

Client engagement, problem solving, technology proficiency, customer focus, ownership, and teamwork are essential. You should be goal‑oriented, motivated by achievements, and able to engage with purpose to find the right solutions.

You put clients first and engage with purpose to find the right solutions. You go the extra mile because it’s the right thing to do. You are goal‑oriented, passionate about growing your knowledge, curious, empathetic, and respectful of diverse perspectives. You bring your real self to work and live by CIBC’s values—trust, teamwork, and accountability.

CIBC prioritises your goals, offering a competitive salary, incentive pay, banking benefits, a benefits program, a defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and Moment Makers, a points‑based recognition program. Additional initiatives include Purpose Day—a paid day off dedicated to personal growth and development. (Subject to plan and program terms and conditions.)

CIBC is committed to creating an inclusive environment where all team members and clients feel they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact Mailb

Toronto – 1 St. Clair Ave West 1

Employment Type:

Regular

Weekly

Hours:

15

Required Skills:

Client Issue Resolution, Client Loyalty, Client Service, Customer Engagement, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Problem Solving, Standards Compliance, Teamwork, Transaction Services