Facilities Services Operator

Position: Facilities Services Operator Role
Join Randstad Canada as a Facilities Services Customer Center Operator in Toronto. This role focuses on front-line customer service and efficient request management at a busy Dispatch Centre.

In this position, you will assist clients by processing service requests and initiating work orders, ensuring a smooth operational flow. Your ability to troubleshoot service issues and communicate effectively will be critical, as you interact with both internal teams and external service providers. A commitment to confidentiality and professionalism is essential.

Key Responsibilities:

• Handle inbound service requests through multiple communication channels

• Create and dispatch work orders to service providers

• Assign priority levels to facilitate prompt response

• Provide customer service support and maintain privacy

• Train new team members as needed

Requirements:

• High school completion and technical business training

• At least one year of customer service experience

• Strong English language proficiency

• Effective communication and typing skills

• Open availability for varying shifts and holidays

Support client needs and ensure efficient service delivery in a dynamic environment.
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