Customer Support Specialist - Bilingual

Position: Customer Support Specialist - Bilingual Role
Become a key player at Insight Global as a Bilingual Customer Support Specialist. Engage with customers in English and French, addressing HCM and payroll inquiries through calls and emails in a permanent role.

The role calls for individuals who excel in a high-volume service environment and can manage both straightforward and complex customer queries. Successful candidates will utilize decision-support tools while demonstrating empathy and professionalism in every interaction, ensuring customer satisfaction through effective resolutions.

Key Responsibilities:

• Respond to customer inquiries via inbound communications

• Manage payroll-related issues and resolutions

• Use internal systems for research to aid customers

• Clearly communicate next steps and outcomes

• Ensure accurate documentation in all customer interactions

Requirements:

• 2+ years in customer service or call center

• Strong communication skills in English and French

• Ability to handle high call volumes easily

• Experience with multitasking and problem resolution

• Familiarity with CRM and office applications

Bring your bilingual expertise and problem-solving skills to Insight Global to enhance customer experiences.
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