Customer Service Representative Claims Bilingual

Become a key player in the Claims Department at Intact as a Bilingual Customer Service Representative. Deliver outstanding support and maintain high customer satisfaction through effective communication.

In this role, you'll engage with clients in both French and English, addressing inquiries and managing claims in a high-energy call center. Your ability to document interactions clearly while ensuring low hold times is crucial as you tackle various customer challenges. Embrace the opportunity to demonstrate your problem-solving skills and customer care expertise in a supportive hybrid work model.

Key Responsibilities:

• Handle inbound calls regarding claims efficiently

• Document customer interactions accurately

• Provide empathetic assistance during challenging conversations

• Ensure outstanding service and low wait times

• Adapt to priorities while managing call volumes

Requirements:

• Bilingual in French and English (mandatory)

• Proven customer service experience preferred

• Strong communication and organizational skills

• Resourceful and self-motivated approach

• Ability to thrive in a fast-paced environment

Utilize your bilingual communication skills to support clients effectively in Intact's Claims Department.
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