Fintech Customer Service Representative

Join Propel's journey as a Fintech Customer Service Representative and be part of a transformative team. Help clients with their online loan applications and contribute to their financial success.

At Propel, you will play a crucial role in assisting customers with our innovative AI-driven platform. The ideal candidate will possess at least a year of call center experience, excellent communication capabilities, and the ability to handle high call volumes while maintaining professionalism. This position is ideal for self-starters who are motivated by personal goals.

Key Responsibilities:

• Manage customer inquiries via inbound and outbound calls

• Utilize various web-based applications for troubleshooting

• Respond promptly to customer questions and concerns

• Communicate next steps to clients with clarity

• Establish yourself as a trusted expert on Propel services

Requirements:

• High School Diploma or equivalent

• Minimum of 1 year in customer service or call center

• Strong verbal and written English communication skills

• Proven customer service and escalation management abilities

• Familiarity with Microsoft Office and ability to manage workloads

Use your skills to drive client satisfaction and success at Propel, a leader in the fintech space.
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