Customer Service Agent Bilingual Claims

Position: Customer Service Agent Bilingual Claims at Intact
Elevate your customer service career as a Bilingual Customer Service Representative with Intact's Claims Department. Provide legendary support to clients in a flexible hybrid work environment.

Intact is seeking a highly organized and proactive individual to handle claims inquiries in our Customer Service Centre. Your expertise in customer service will be vital in resolving calls with professionalism and empathy. This position demands excellent communication skills and the agility to address varied operational challenges while documenting interactions methodically.

Key Responsibilities:

• Provide expert information on claims and services

• Handle a high volume of inbound calls with professionalism

• Accurately document all customer interactions

• Manage challenging conversations regarding insurance

• Ensure call centre performance metrics are achieved

Requirements:

• Bilingualism in French and English is required

• Experience in customer service or sales preferred

• Strong organizational and problem-solving skills

• Must be self-motivated and resilient

• Flexible availability to work 35 hours per week

Bring your bilingual customer service expertise to Intact, helping clients navigate their claims with care.
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