Customer Success Manager
Job in
Toronto, Ontario, C6A, Canada
Listed on 2026-06-23
Listing for:
Equifax
Full Time
position Listed on 2026-06-23
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, HelpDesk/Support, CRM System -
Business
Customer Success Mgr./ CSM, Client Relationship Manager, CRM System
Job Description & How to Apply Below
The Customer Success Manager is responsible for optimizing the Customer Experience lifecycle, handling post-Sales Implementation program management and collaborating with the customer to ensure they are realizing expected value from EFX solutions, as well as driving adoption and retention.
What You’ll Do
Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience for complex accounts
Act as the connecting thread for internal teams with the customer across the customer journey
Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization
Serve as a trusted adviser and advocate for clients
Create customer success plan with each client
Monitor and maintain customer health
Educate clients on business value of solutions
Aid customers in usage and value realization of solutions
Partner with Account Executive(s) in preparing and conducting quarterly business reviews
Drive customer advocacy within Equifax
Utilize voice of the customer to inform product roadmaps
Coordinate internal COE teams to benefit of customers
Provide clients transparency on status of issues/requests
Assist with resolution of customer support issues
What Experience You Need
5-7 years of sales experience in management consulting, customer success, account management, business development, or other client-facing role
Bachelor's degree in related discipline or equivalent experience
Experience promoting value through the customer experience
Experience working with complex, multi-divisional, multi-geographical customers
Ability to create structure in ambiguous situations and design effective processes and creatively solve problems
Bias for action
Experience working with cross-functional teams
Exceptional ability to communicate and foster positive business relationships
Ability to establish milestones and keep all team members on task; strong project management skills
Self-driven and proactive
What Could Set You Apart
Knowledge of customer success processes
Strong understanding of market segments and market data trends
Accountability
Bravery
Curiosity
Collaboration
Ownership
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