Customer Success Specialist – Training Focus

Join Clio as a Customer Success Specialist focused on training initiatives in Toronto, Vancouver, or Calgary. Help enhance customer relationships through innovative enablement programs and tools.

As part of Clio’s Revenue Enablement team, you will design customer success training programs that support engagement throughout the customer journey. You will leverage your insights to boost adoption, upsells, and retention while collaborating with various departments for optimal impact.

Key Responsibilities:

• Create and deliver enablement programs including onboarding sessions

• Translate product launches into actionable communication for CSMs

• Maintain and update certification content for customer success

• Analyze performance data to inform program enhancements

• Oversee coaching reviews on customer interactions

Requirements:

• 2+ years’ experience in customer success or learning development

• Proven track record in designing impactful training

• Knowledge of customer success methodologies

• Strong presentation skills and confidence interacting with teams

• Ability to utilize analytics for improvement strategies

Utilize your skills to drive Clio’s customer success initiatives and make a lasting impact.
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