Customer Care Associate - Bilingual French​/English

Join Hyundai Capital Canada as a Bilingual Customer Care Associate, where you'll provide top-tier customer service for Hyundai, Kia, and Genesis brands. Efficiently meet customer needs while maintaining professionalism and clear communication.

In this role, you’ll be responsible for answering customer calls, addressing inquiries, and providing effective solutions. Your contributions will help meet service level agreements (SLAs) while enhancing customer relations and satisfaction. Embrace a vibrant workplace culture that values collaboration and positive employee experiences.

Key Responsibilities:

• Efficiently respond to incoming lease and loan calls

• Provide courteous and prompt solutions to customer queries

• Exceed key performance indicators for service quality

• Transform customer frustrations into repeat business

• Follow-up on issues with internal teams when necessary

Requirements:

• Experience in a call center or customer service environment

• Prior corporate experience preferred

• Post-secondary diploma or degree is an asset

• Strong communication skills in both French and English

• Willingness to adapt to flexible shift hours

Utilize your bilingual abilities to deliver exceptional care at Hyundai Capital Canada.
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