Customer Support Agent Bilingual - L Squared

Transform customer interactions with L Squared as a Bilingual Customer Support Agent. This role combines technical aptitude and communication to ensure client success in our innovative SaaS solutions.

As part of L Squared’s dynamic team, you will engage directly with clients, troubleshooting and resolving technical issues efficiently. Your responsibilities will include ticket management, customer onboarding, and leveraging communication skills to keep clients informed. A strong candidate will excel in problem-solving in a sometimes chaotic environment.

Key Responsibilities:

• Manage client support tickets with professionalism

• Keep detailed logs of issues in the Hub Spot system

• Monitor and report on device and service status

• Facilitate communication among interdepartmental teams

• Ensure exceptional customer service for all interactions

Requirements:

• 1+ years experience in technical support roles

• Strong knowledge of networking and IT systems

• Bachelor's degree or related discipline preferred

• Bilingual in French and English required

• Adaptability and critical thinking skills essential

Drive customer satisfaction and access top-tier communication technology solutions at L Squared.
#J-18808-Ljbffr