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Customer Support Agent Bilingual - L Squared
Job in
Toronto, Ontario, C6A, Canada
Listed on 2026-06-25
Listing for:
L Squared Digital
Full Time
position Listed on 2026-06-25
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
As part of L Squared’s dynamic team, you will engage directly with clients, troubleshooting and resolving technical issues efficiently. Your responsibilities will include ticket management, customer onboarding, and leveraging communication skills to keep clients informed. A strong candidate will excel in problem-solving in a sometimes chaotic environment.
Key Responsibilities:
• Manage client support tickets with professionalism
• Keep detailed logs of issues in the Hub Spot system
• Monitor and report on device and service status
• Facilitate communication among interdepartmental teams
• Ensure exceptional customer service for all interactions
Requirements:
• 1+ years experience in technical support roles
• Strong knowledge of networking and IT systems
• Bachelor's degree or related discipline preferred
• Bilingual in French and English required
• Adaptability and critical thinking skills essential
Drive customer satisfaction and access top-tier communication technology solutions at L Squared.
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