Lead Customer Service Team Solutions

Position: Lead Customer Service Team at Univar Solutions
Join Univar Solutions as a Customer Service Manager, where you'll lead a team committed to delivering exceptional service and enhancing client relationships. This role prioritizes operational efficiency and regulatory compliance.

As the Customer Service Manager, you will oversee day-to-day operations, focusing on order management and customer satisfaction. You'll mentor your team to ensure they provide timely and professional responses to all customer inquiries and issues. Collaboration across departments will be vital for maintaining service quality and compliance with industry standards.

Key Responsibilities:

• Mentor the customer service department for high-quality delivery

• Ensure accurate order processing and timely delivery

• Manage customer accounts and resolve issues efficiently

• Collaborate with various teams for seamless operations

• Track KPIs to enhance customer service levels

Requirements:

• Bachelor’s degree in Business or related field

• Minimum 5 years in customer service, 2 years in management

• Relevant experience in chemical or logistics sectors

• Effective leadership and communication skills

• Knowledge of industry regulations a plus

Utilize your expertise to drive continuous improvement and service excellence at Univar Solutions.
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