Temporary - Customer Service Representative - Bay/Dundas Parkade; Eaton Centre
Temporary
- Customer Service Representative
- Bay/Dundas Parkade (Eaton Centre)
Final date to receive applications: 30 June 2026
Department: Operations
- Field(OPS
001)
Employment Type: Seasonal
- Part Time
Location: I9- BAY ST
Reporting To: Site Manager
Compensation: $18.97 / hour
DescriptionLocation: Lot 434 - 525 Bay Street ( Bay/Dundas Parkade
- Eaton Centre)
Start Date: Noted Under Shift
End date: Noted Under Shift
Shift: 1 day:
Aug 1, 2026 / 12:00am - 8:00am
Changes may be made to this schedule are subject to operational requirements.
, at 5:00pm
This is an internal position for all SEIU Impark employees.
At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.
The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles high-volume written and phone-based transaction requests while ensuring accuracy, professionalism, and seamless customer experience.
The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and serves as a brand ambassador in every interaction.
Key Responsibilities- Serve as the primary point of contact for monthly parking customers, including prospective, existing, and internal stakeholders
- Handle inbound calls, emails, and written correspondence in alignment with service level and quality standards
- Resolve customer inquiries, requests, and complaints with professionalism, empathy, and accuracy
- Support customer retention by delivering consistent, high-quality service experiences
- Assist customers with account setup, maintenance, and web-based platform navigation
- Process customer transactions, including new account sign-ups, updates, and cancellations
- Accurately enter and maintain customer data, payment details (credit card and pre-authorized payments), and account notes
- Ensure all customer interactions and transactions are properly documented in CRM systems
- Provide branch, lot, and account maintenance support
- Manage high-volume workloads while maintaining accuracy, efficiency, and professionalism
- Complete after-call work and required documentation promptly
- Monitor and respond within established service level agreements (SLAs)
- Maintain data integrity through accurate data entry and system updates
- Communicate and enforce company policies, procedures, and parking regulations
- Stay current with changes to workflows, policies, and product offerings
- Utilize available resources such as internal knowledge bases, policies, and training materials
- Assist team members with troubleshooting and issue resolution
- Coordinate operational tasks such as work orders, meter outage reporting, and documentation uploads
- Support supply order preparation and submission for parking locations
- Maintain deliverable calendars to ensure deadlines are met across departments
- Strong communication skills (verbal and written) with excellent phone etiquette
- Demonstrated ability to manage multiple priorities in a structured, fast-paced environment
- High attention to detail with strong data entry accuracy
- Critical thinking and problem-solving skills with sound judgment
- Ability to handle customer concerns professionally and effectively resolve conflicts
- Proficiency in Microsoft Office and customer systems (CRM, phone platforms, etc.)
- Self-motivated, adaptable, and team-oriented with a strong work ethic
- High School Diploma or GED equivalent
- Minimum 1 year of customer service experience in a high-volume environment (e.g., call center, retail) preferred
- Must be at least 18 years of age
- Must successfully pass a background check, in accordance with company policy and applicable laws
- Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law
- Ability to remain seated for extended periods while working at a computer workstation
- Frequent use of a computer, keyboard, and telephone for data entry and customer communication
Ability to read, analyze, and…
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