Parking Operations Customer Care Associate

Support the customer journey at Quad Real's Southcore Financial Centre in Toronto as a full-time Customer Care Associate. This role involves assisting customers with parking operations, addressing inquiries, and ensuring a high-quality experience.

You will work from 4:00 PM to 12:00 AM, interacting with customers both in person and via phone. Your responsibilities will include resolving issues promptly and monitoring security systems to uphold safety standards. Your positive demeanor will significantly impact customer satisfaction.

Key Responsibilities:

• Assist customers on-site and via intercom

• Address inquiries and provide guidance efficiently

• Tackle complaints with professionalism and empathy

• Monitor security systems for safety

• Troubleshoot equipment issues and initiate service requests

Requirements:

• High school diploma or higher

• Basic computer skills including MS Office

• Valid driver’s license and vehicle access

• Customer service experience beneficial

• Strong communication and problem-solving abilities

Commit to effective customer service and operational excellence at Quad Real as you enhance parking operations.
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