Customer Experience Leader

Position: Dynamic Customer Experience Leader
Make an impact at TD Canada Trust in Scarborough as a Customer Experience Leader. Provide exceptional service while mentoring a team dedicated to client satisfaction.
As a Customer Experience Leader at TD, you will engage directly with customers to create memorable experiences.

Your role will include coaching staff, ensuring compliance with operational guidelines, and driving continuous improvement in service delivery. You will also assist in resolving customer complaints and managing administrative duties effectively.

Key Responsibilities:

• Lead and mentor a high-performing team in service excellence

• Ensure compliance with policies and internal procedures

• Coach staff on effective customer communication

• Collaborate with partners to address customer needs

• Oversee daily administrative functions of the branch
Requirements:

• Undergraduate degree and over 3 years of experience

• Understanding of banking solutions and operations

• Proficiency in relevant software and applications

• Strong communication and time management skills

• Geographical mobility within the district required
Harness your leadership abilities to enhance customer experience at TD Canada Trust in Scarborough.
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