Customer Service Agent Bilingual North York

Join the dedicated team at Consolidated Credit in North York as a Bilingual Customer Service Agent. Interact with clients and creditors to provide essential support in personal finance.

This full-time, in-office role involves engaging clients through phone, chat, and emails. You will process requests, educate clients, and offer solutions to their financial questions. Contribute to a supportive environment with comprehensive training and opportunities for daily impact.

Key Responsibilities:

• Process and manage caller requests efficiently

• Assist clients with account inquiries and resolutions

• Deliver educational material tailored to client needs

• Resolve delinquencies and payment follow-ups

• Engage proactively in customer service challenges

Requirements:

• High School diploma or equivalent

• Bilingual proficiency in English and French

• Excellent communication and people skills

• Familiarity with PC and MS Office applications

• Self-motivated with strong attention to detail

Bring your bilingual skills to light the path for clients navigating their financial challenges at Consolidated Credit.
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