Bilingual Customer Service Representative

Join the Ontario Cannabis Store as a Bilingual Customer Service Representative in Toronto, providing exceptional support in both English and French. Engage with customers via phone, chat, and email for an enhanced experience.

This full-time, 12-month contract role requires strong communication skills and 2+ years in customer service, ideally from a call center. You’ll support orders, monitor fulfillment, and educate customers about cannabis products, all while building lasting relationships. You will play a crucial role in order management, resolving discrepancies, and contributing to service improvement initiatives.

Key Responsibilities:

• Build strong relationships through responsive support

• Manage inquiries related to orders and service

• Collaborate with teams on order processing

• Resolve order issues and escalate when needed

• Maintain accurate CRM records of interactions

Requirements:

• Completion of Secondary School

• Bilingual in English and French

• 2+ years in Customer Service or call center

• Strong problem-solving abilities

• Excellent customer relationship skills

Leverage your bilingual skills to enhance customer service standards at the Ontario Cannabis Store in Toronto.
#J-18808-Ljbffr