Senior Bilingual Customer Agent

Elevate client engagement as a Senior Bilingual Customer Service Agent at Dye & Durham in Toronto. This full-time role focuses on supporting clients with Financial Solutions products and driving account growth.

As a Senior Bilingual Customer Service Agent, you will work permanently in full-time capacity, assisting lawyers, notaries, and financial institutions.

Your role encompasses customer service, account management, and consultative sales while educating clients and identifying upsell opportunities. Exceptional relationship-building skills are a must to ensure a top-notch customer experience.

Key Responsibilities:

• Educate clients on Financial Solutions' product offerings

• Respond to inquiries via phone, email, and fax

• Build strong, lasting client relationships

• Conduct product walkthroughs and assist with account management

• Resolve payment and service-related inquiries

Requirements:

• Bilingual in English and French

• Experience in customer service, sales, or account management

• Strong communication and relationship-building skills

• Microsoft Office proficiency, especially Excel

• Knowledge of financial/legal technology is a plus

Utilize your bilingual skills and customer service expertise to enhance client interactions with Dye & Durham.
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