Service Specialist, Customer Service​/HelpDesk

Position: Canada Life Service Specialist Role
Join Canada Life as a Service Specialist, providing top-tier client experiences remotely. Focus on client satisfaction and technical excellence in every interaction.
This role demands five years of client service experience, emphasizing exceptional service and fostering strong relationships. You will be responsible for managing client escalations, participating in business plans, and maintaining a high standard of service. Utilize your technical skills to promote self-service options while collaborating with the team for continuous improvements.

Key Responsibilities:

• Deliver exemplary service through various channels

• Center client experience in all interactions

• Engage with internal tools for efficient solutions

• Contribute to annual and quarterly business plans

• Address escalations and manage client requests
Requirements:

• 5+ years in client service positions

• Proven ability to drive results and adapt

• Exceptional communication and interpersonal skills

• Proficiency with Microsoft Office 365 and Salesforce

• Willingness to pursue Group Benefits Associate designation
Leverage your relationship-building skills to enhance client experiences with Canada Life.
#J-18808-Ljbffr