Toronto Bilingual Customer Service Agent

Join a culture of excellence in customer service with a bilingual role in Toronto. This position requires proficiency in both English and French for effective communication.

Our client is actively seeking a bilingual customer service agent for a 3-month contract situated in Toronto, Ontario. In this role, you will engage with customers and business partners, delivering high-quality support through various channels. You will focus on creating positive experiences while navigating user inquiries and collaborating with internal teams to achieve service goals.

Key Responsibilities:

• Offer bilingual support to clients via phone, email, and online

• Guide users in using digital platforms and applications

• Troubleshoot and resolve customer service issues

• Work together with internal teams to handle escalated concerns

• Document service interactions accurately and comprehensively

Requirements:

• Minimum 2 years of customer service or administrative experience

• Bilingual in English and French, both written and spoken

• Excellent verbal and written communication skills

• Adept at learning new technologies quickly

• Strong problem-solving skills and attention to detail

Utilize your bilingual skills to enhance customer satisfaction in this vibrant Toronto environment.
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