Customer Service Operations Manager

Join Univar Solutions as a Customer Service Operations Manager to enhance delivery and client satisfaction. Drive team performance and compliance while managing daily service operations.

As the Customer Service Operations Manager, you will lead a committed team in delivering top-tier service. This role involves overseeing the order cycle, managing customer inquiries, and ensuring regulatory compliance in all service facets. Your strategic approach will strengthen client relationships and streamline processes for efficiency.

Key Responsibilities:

• Develop and mentor the customer service team to achieve excellence

• Ensure effective order processing and timely customer deliveries

• Address customer inquiries and escalate issues effectively

• Collaborate with cross-functional teams for order success

• Implement improvements based on KPI monitoring

Requirements:

• Bachelor's degree in Business or related field

• Minimum 5 years in customer service management

• Knowledge of chemical industry regulations is a plus

• Proven leadership and problem-solving capabilities

• Familiarity with ERP/CRM and Microsoft Office

Master customer service strategies while ensuring compliance and client satisfaction at Univar Solutions.
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