Customer Service Representative

Position: Customer Service Representative for 311
Become a key player in customer service with 311 Toronto as a Contact Centre Services Representative. Support the city and engage with residents through various channels, ensuring effective issue resolution.

As a part-time 311 Contact Centre Services Representative, you will be essential in delivering exceptional service to residents, visitors, and businesses.

Your role involves answering inquiries, initiating service requests, and utilizing multiple systems to address concerns effectively. The position requires strong communication skills, empathy, and the ability to manage high-volume interactions within a 24/7 environment.

Key Responsibilities:

• Answer inquiries via phone, email, and digital channels

• Explain City services and policies to customers

• Initiate service requests and record information accurately

• Conduct research to provide accurate service options

• Liaise with various City divisions for effective service

Requirements:

• Experience in a high-volume contact centre

• Proficiency in customer relationship management systems

• Strong multitasking and de-escalation skills

• Ability to work flexible hours, including weekends

• Excellent verbal and written communication skills

Deliver exceptional service and support residents by becoming a crucial part of 311 Toronto's Contact Centre team.
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