B2B Customer Success Manager

Position: B2B Customer Success Manager Role
Become a vital contributor as a Customer Success Manager in the B2B SaaS sector r role will focus on fostering relationships and driving customer success for commercial accounts.

In this role, you'll integrate with the Commercial Shared Customer Success Team, helping to shape customer engagement through innovative strategies and structured interactions. Utilizing your interpersonal skills, you will monitor account health, manage risks, and advocate for customers while implementing defined success playbooks.

Key Responsibilities:

• Build robust customer relationships through digital-first touchpoints

• Execute success plans that drive customer adoption and retention

• Monitor portfolio performance and address risk indicators

• Collaborate with cross-functional teams to enhance customer experience

• Act as a customer champion throughout their journey

Requirements:

• 2+ years in Customer Success or relationship management

• Strong organizational and communication skills

• Experience with CS tools like Salesforce or Gainsight

• Ability to work in a fast-paced startup environment

• Bachelor’s degree essential

Utilize your expertise to drive customer success and engagement at Build Ops.
#J-18808-Ljbffr