Client Engagement Representative

Position: CIBC Client Engagement Representative
Drive client satisfaction as a Client Engagement Representative with CIBC in Toronto. Utilize your relationship-building skills to enhance the client experience every day.

This role within the Investor Services Inc (ISI) team places you at the forefront of client interactions, both over the phone and online. Employ problem-solving skills to recognize client needs and deliver solutions without providing investment advice. Enhance your abilities through an industry-leading training program.

Key Responsibilities:

• Engage with clients to address their specific needs

• Listen and solve problems for effective client relationships

• Master ISI products and the Investor’s Edge platform

• Ensure prompt handling of client requests

• Proficiently switch between multiple software applications

Requirements:

• Business degree/diploma; CSC is beneficial

• Fluent in English and Cantonese and/or Mandarin

• Excellent verbal and written communication skills

• Call center experience highly regarded

• Strong motivation and ability to achieve goals

Bring your client-first mindset and dedication to problem-solving as part of CIBC’s team in Toronto.
#J-18808-Ljbffr