Customer Service Manager in Chemicals

Position: Customer Service Manager Role in Chemicals
Shape the future of customer service at Univar Solutions as a Customer Service Manager. Oversee a dedicated team, ensuring compliance and enhancing customer satisfaction in a thriving industry.

In this essential management position, you will lead the daily operations of the customer service department. Your expertise will ensure that all orders, inquiries, and escalations are handled with professionalism and accuracy. Engaging with other departments like Sales and Operations, you'll facilitate seamless order fulfillment and improve service levels through data-driven insights.

Key Responsibilities:

• Lead and develop high-performing customer service teams

• Ensure accuracy in order processing and client communications

• Manage customer complaints and account inquiries

• Collaborate with other departments to enhance efficiency

• Monitor and report on key performance indicators

Requirements:

• Bachelor's degree or equivalent experience required

• 5+ years in customer service, including 2 years in management

• Background in chemical distribution or manufacturing preferred

• Strong coaching and organizational skills

• Proficient in relevant software and systems

Drive your career forward by leading transformative customer service initiatives at Univar Solutions.
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