Senior Client Success Manager at Bask

Step into a Senior Client Success Manager role at Bask, focusing on enhancing the customer journey through innovative telehealth solutions. Embrace a data-driven approach to foster relationships and client engagement.

Bask seeks a leader with over five years in customer success within a SaaS environment to oversee comprehensive account management and customer relationship strategies. Your entrepreneurial mindset will help clients realize the full potential of our platform, ensuring they feel supported throughout their engagements. You will serve as a critical point of contact, adapting strategies based on detailed customer insights and metrics.

Key Responsibilities:

• Directly manage customer lifecycle, from onboarding to renewals

• Create and implement tailored engagement strategies

• Evaluate customer engagement and communicate trends

• Facilitate program demos and respond to inquiries

• Share and document AI-first processes within the team

Requirements:

• 5+ years in Customer Success within a SaaS context

• Experience managing large enterprise customers

• Strong creative problem solver and communicator

• Excellent organizational skills in a fast-paced environment

• Willingness to work weekends if required

Lead customer success efforts at Bask by developing dynamic relationships and leveraging AI in telehealth excellence.
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