Customer Success Manager

Position: Customer Success Manager at Heidi
Drive customer engagement and satisfaction as a Customer Success Manager erage your SaaS experience to enhance onboarding and ensure product adoption across multiple accounts.

Heidi is seeking an experienced Customer Success Manager to oversee a high-volume portfolio while optimizing customer health metrics. In this role, you will deliver onboarding experiences, monitor account health, and collaborate with various teams to enhance client interactions. You'll also be responsible for managing renewals and identifying growth opportunities to strengthen relationships.

Key Responsibilities:

• Deliver consistent onboarding experiences for diverse clients

• Monitor customer health scores to prevent churn

• Conduct training sessions for product adoption

• Manage the entire renewal process with data-driven insights

• Collaborate with cross-functional teams to solve customer issues

Requirements:

• 2-4 years in a customer success role at a SaaS company

• Experience managing 75+ accounts with strong retention history

• Data-driven approach to customer health monitoring

• Proven track record in renewals and negotiations

• Excellent communication skills tailored for various audiences

In this pivotal role, you'll enhance customer success through effective onboarding, proactive monitoring, and strong relationship management.
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