Customer Service Supervisor

Position: Customer Service Supervisor at Hard Rock Digital
Lead customer support excellence with Hard Rock Digital as a Customer Service Supervisor. Oversee a team ensuring high-quality service across multiple channels to players.

This supervisory role requires leadership and expertise in customer service management. You will guide specialists providing betting and account support, ensuring exceptional performance and compliance. The position includes coaching team members, analyzing service issues, and preparing performance reports to foster a collaborative environment.

Key Responsibilities:

• Deliver KPIs on quality, productivity, and compliance

• Coach and develop customer service specialists

• Prepare and present weekly and monthly performance reports

• Ensure adherence to organizational policies and procedures

• Monitor team productivity including call times and request completions

Requirements:

• 2-4 years of leadership experience in customer service

• Strong verbal and written communication skills

• Ability to manage time and priorities effectively

• Demonstrated problem-solving and decision-making abilities

• Knowledge of gaming and customer service principles preferred

Shape the future of customer engagement at Hard Rock Digital and lead your team to success.
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