Customer Relations Co-worker at IKEA

Join IKEA as a Customer Relations Co-worker and create joyful experiences for our customers. Support loyalty initiatives while engaging confidently with shoppers.

This role demands a minimum of two years of experience and revolves around enhancing customer satisfaction within IKEA's diverse retail environment. As part of the Customer Relations team, you will contribute to meeting operational goals while also supporting colleagues in their development. Identifying opportunities for repeat business will be central to your success.

Key Responsibilities:

• Engage customers with friendliness and confidence

• Achieve team operational goals to drive customer loyalty

• Guide stakeholders in enhancing customer service skills

• Identify retention opportunities based on customer feedback

• Ensure a positive experience for all IKEA visitors

Requirements:

• Minimum 2 years of relevant experience

• Strong interpersonal and conflict-resolution skills

• Dedication to providing exceptional service

• Ability to collaborate effectively in a team setting

• Passion for customer satisfaction and ongoing improvement

Bring your enthusiasm for customer service to IKEA and help us shape memorable experiences.
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