Lead Customer Success Manager

Position: Lead Customer Success Manager at Tipalti
Shape customer journeys at Tipalti as a Senior Customer Success Manager, where you'll foster strong relationships and drive product excellence. This hybrid role emphasizes client satisfaction and product growth.

In this Lead Customer Success Manager position, you will oversee relationships with a diverse client base while providing strategic insights and resolving complex issues.

Your role is critical in enhancing the customer experience by leveraging data and coaching team members, ensuring a collaborative work ethic at Tipalti.

Key Responsibilities:

• Build and maintain relationships with 25+ clients

• Act as a trusted advisor contributing to customer strategies

• Ensure swift resolution of client challenges

• Focus on customer advocacy and retention

• Collaborate to enhance the overall customer experience

Requirements:

• 5+ years of experience in a similar role

• Knowledge in ERP systems and Salesforce helpful

• Strong ability to network with executives

• Organized with excellent oral/written communication

• Project management experience is beneficial

Drive impactful change in customer success at Tipalti and help clients thrive.
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