Customer Service Advisor at BMO

Become a Customer Service Advisor at BMO and provide personalized service to clients. Engage with customers to understand their banking needs and deliver optimal solutions.

As a Customer Service Advisor, you will play a crucial role in identifying customer needs and guiding them through BMO's banking services. You will facilitate seamless transactions, assist with inquiries, and promote digital banking options. Collaboration with team members will be essential to meet branch targets and improve overall customer satisfaction.

Key Responsibilities:

• Execute customer transactions and service requests accurately

• Welcome customers warmly and assess their needs

• Explain digital banking options fitting to customer profiles

• Refer complex situations to appropriate BMO specialists

• Assist in managing operational activities within the branch

Requirements:

• Post-secondary degree or certificate preferred

• Passion for customer service and retail banking

• Confident in using various digital platforms

• Resourceful with strong problem-solving skills

• Basic communications and organizational abilities

Deliver exceptional service and support customer journeys with BMO as a Customer Service Advisor.
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