Customer Service Representative Bilingual

Position: Customer Service Representative Bilingual Role
Be part of the Ontario Cannabis Store team in Toronto as a Bilingual Customer Service Representative. This role emphasizes customer relationships and effective communication in both English and French across various channels.

As a CSR, you will provide top-tier service, assist with order processing, and enhance the customer experience through comprehensive support. Your 2+ years of experience in customer service, especially from a call center environment, will be vital. You'll address inquiries, monitor order fulfillment, and guide customers while tracking service performance.

Key Responsibilities:

• Provide responsive support via phone, email, and live chat

• Manage customer inquiries efficiently

• Collaborate on order processing with multiple teams

• Proactively resolve order issues and escalate complex cases

• Maintain thorough CRM records of customer interactions

Requirements:

• Secondary School completion in a relevant field

• Bilingual in English and French

• 2+ years of call center customer service experience

• Strong problem-solving skillset

• Superior customer relationship development skills

Bring your communication prowess and customer service expertise to the Ontario Cannabis Store's dynamic team.
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