Customer Retention Specialist

Position: Customer Retention Specialist Role
Join Jobber's Customer Success team as a Customer Retention Specialist and transform customer experiences! Help clients resolve challenges and maximize the value of their subscriptions.

In this impactful position, you will work directly with customers identified as at risk of disengagement. By leading consultative conversations, you will identify barriers to renewal and guide clients toward tailored solutions that enhance their experience. The role emphasizes building trust and retaining customers through meaningful interactions that drive long-term success.

Key Responsibilities:

• Conduct retention-focused conversations with at-risk customers

• Proactively reach out to those showing signs of churn

• Lead value sessions to optimize use of Jobber features

• Use diagnostics to uncover underlying churn factors

• Influence customer decisions during pivotal lifecycle moments

Requirements:

• Proven success in customer-facing environments

• Ability to ask insightful questions and suggest solutions

• Proficiency in communicating complex ideas clearly

• Results-oriented outlook with a focus on success

• Strong problem-solving and adaptability skills

Support customer engagement and drive retention efforts at Jobber by utilizing your expertise and exceptional communication skills.
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