AGO Visitor Assistant Manager

Position: AGO Visitor Experience Assistant Manager
Drive visitor engagement at the Art Gallery of Ontario as an Assistant Manager. This part-time position emphasizes customer service excellence and managing a vibrant team to enhance membership interactions.

The Art Gallery of Ontario, located in Toronto, seeks a temporary part-time Assistant Manager, Visitor Welcome. In this role, you will oversee the delivery of visitor services, manage a team dedicated to exceptional experiences, and foster membership growth. Your proactive approach to customer feedback will be essential in enhancing services and ensuring a memorable visit for all.

Key Responsibilities:

• Supervise Visitor Welcome staff and volunteer recruitment

• Manage membership sales and experience initiatives

• Address visitor complaints and enhance service quality

• Lead Volunteer Program operations and training

• Ensure accuracy within visitor databases and ticketing systems

Requirements:

• Minimum two years of managerial experience

• Familiarity with art gallery operations and customer service

• Strong communication and relationship-building skills

• Proven experience in staff management and training

• Working knowledge of ticketing platforms like Tessitura

Become a key player in improving visitor satisfaction at the Art Gallery of Ontario.
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