Internal Service Representative at Medavie

Elevate client experiences with Medavie's Internal Service Representative role, combining client focus and relationship management in a hybrid work environment. Contribute to a culture that values diversity and teamwork.

As part of our Group Service team, you will actively engage with clients, advisors, and consultants to manage the full-service lifecycle of group insurance plans. This full-time position is ideal for service-driven individuals who excel in fast-paced environments and are committed to achieving high client satisfaction.

Key Responsibilities:

• Act as a key contact for client inquiries and support

• Manage requests efficiently in Salesforce from start to finish

• Deliver consistent service that enhances client retention

• Coordinate among teams to meet client needs

• Facilitate onboarding and renewal processes for clients

Requirements:

• Post-secondary degree or relevant experience

• Client service background in group insurance preferred

• Strength in organizational and prioritization skills

• Effective communication in English, French as asset

• Experience with Microsoft Office and CRM tools

Make a direct impact on the client experience at Medavie, where your skills matter.
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