MNjcc Associate Director of Membership Strategy

Enhance member services and community relationships as the Associate Director at Miles Nadal JCC, located in downtown Toronto. This role focuses on strategic leadership and exceptional customer support.
In this full-time, onsite position, you will oversee the Membership and Community Experience teams, working to achieve optimal operational outcomes. Position responsibilities include improving member acquisition strategies, facilitating interdepartmental teamwork, and ensuring high-quality front-desk service. Successful candidates will demonstrate strong business and engagement skills.

Key Responsibilities:

• Drive team performance and strategic direction

• Implement strategies for acquisition and retention of members

• Guide cross-team collaboration and training initiatives

• Maintain high standards of customer service delivery

• Manage budgets and performance metrics for achievement
Requirements:

• Minimum of 7 years in customer service and community roles

• Proven ability to manage team performance and budgets

• Strong communication and motivation skills

• Experience with customer service platforms and CRM

• Passion for community-building and inclusivity
Join MNjcc and make a lasting impact on community wellness and member satisfaction.
#J-18808-Ljbffr