Customer Success Manager

Position: Customer Success Manager at Reflow
Drive customer adoption and growth as a Customer Success Manager lize your analytical skills and entrepreneurial spirit to ensure clients quickly see value from our platform.

In this impactful role, you will own the complete customer journey from onboarding to long-term success. By leveraging your customer-facing skills, you will build strong relationships that lead to expansions and renewals. Your insights will directly impact product and engineering decisions through structured feedback collection.

Key Responsibilities:

• Own the customer journey from setup to renewal

• Shorten time-to-value for new customers

• Capture and structure customer feedback efficiently

• Assist with contract processes and work with legal teams

• Create and refine onboarding playbooks and success metrics

Requirements:

• Proven experience in B2B SaaS or enterprise software

• Strong analytical skills in relevant fields

• Exceptional communication and customer-facing abilities

• Experience in supporting enterprise customers

• Familiarity with workflow systems or automation software

Utilize your skills to influence product direction and drive customer success at Reflow.
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