Customer Service Representative at Shoppers Drug Mart

Join Shoppers Drug Mart as a Customer Service Representative focused on exceptional customer care. You'll address inquiries and ensure patient and client needs are efficiently met every day.

As a key member of the team, this full-time role demands strong interpersonal skills and attention to detail. You will serve as the liaison between customers and various departments, ensuring inquiries and concerns are addressed promptly. Your contributions will directly impact both customer satisfaction and operational efficiency.

Key Responsibilities:

• Provide quality support in orders and billing

• Act as internal customer advocate and resolve issues

• Gather and communicate customer information effectively

• Maintain professional rapport with internal and external clients

• Participate in special projects and assist team members

Requirements:

• Experience in retail or call-center environments

• Strong attention to detail and communication skills

• Ability to collaborate across diverse teams

• Commitment to maintaining customer satisfaction

• Experience with automated information systems preferred

Excel in a fast-paced customer service role while making a difference at Shoppers Drug Mart.
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