Bilingual EV Charging Support Specialist

Elevate user experience as a Bilingual Support Specialist for EV Charging at Charge Lab in Etobicoke, Toronto. Provide seamless bilingual support for technical and payment inquiries through various channels.

At Charge Lab, you'll assist EV drivers and site hosts in both English and French. This on-site role combines problem-solving and customer service across phone, chat, and email. You'll collaborate with engineering and support teams to enhance customer satisfaction and tackle technical challenges head-on.

Key Responsibilities:

• Provide bilingual support via phone, chat, and email

• Collaborate with teams to maintain customer satisfaction

• Analyze connectivity logs for technical problem resolution

• Escalate hardware issues effectively to relevant teams

• Update documentation in both English and French

Requirements:

• Fluent in English and French, written and spoken

• Experience in customer or technical support roles

• Proficient in handling ticketing systems like Zendesk

• Strong problem-solving and communication skills

• Preferred degree in a STEM field

Drive customer satisfaction with your bilingual skills at Charge Lab's innovative EV charging team!
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