Bilingual Customer Service Rep at ESC

Join ESC as a Bilingual Customer Service Representative in a hybrid work model. This role focuses on supporting customers while addressing inquiries regarding our diverse product lines.

We are seeking two bilingual representatives for full-time shifts at ESC to enhance our customer service team. Your responsibilities will include managing customer orders, resolving issues, and ensuring accurate data entry within our systems. As a primary point of contact, you will facilitate prompt responses and maintain records of client interactions.

Key Responsibilities:

• Serve as the main contact for customer inquiries

• Investigate and resolve customer issues effectively

• Process and manage customer orders accurately

• Track and follow up on requests for timely resolution

• Maintain detailed records in the Eservice system

Requirements:

• Fluency in English and French, both written and spoken

• Experience in customer service or call center preferred

• Post-secondary education or equivalent experience

• Knowledge of corporate supply products

• Proficiency with computers and relevant software

Utilize your bilingual skills to enhance customer interactions and support ESC’s commitment to service excellence.
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