Customer Service Representative Propel Fintech

Step into a dynamic role at Propel as a Customer Service Representative. This position focuses on assisting clients with online loan applications while thriving in a goal-oriented fintech environment.

In this customer service role, you'll work under the Manager of Operations, engaging in inbound and outbound calls across multiple portfolios. Your expertise will shine as you assist customers with funds transfer inquiries and provide accurate responses to potential clients. Propel values individuals motivated by growth and offers a thriving workspace for fresh ideas.

Key Responsibilities:

• Handle inbound and outbound calls for various portfolios

• Utilize web applications for investigation and verification

• Provide accurate answers to customer queries

• Communicate clearly and professionally with clients

• Build confidence in Propel's services as a subject matter expert

Requirements:

• High School Diploma or equivalent

• Minimum 1 year customer service or call center experience

• Excellent verbal and written English communication skills

• Strong rapport-building and escalation handling abilities

• Proficient in Microsoft Office and Internet navigation

Embrace your customer service skills and operational expertise while growing within Propel's innovative team culture.
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