Customer Service Representative

Education

High School Diploma;
Secondary School graduation

• Customer Service Representative receives and processes customer orders, inquiries and/or complaints covering items or products ordered.
• Maintain an ongoing relationship with selected customers and sales staff.
• This job requires analysis, judgement, and sensitivity to customer needs.
• The Jobholder utilizes knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.
• Jobholders exercise judgement and discretion, and function independently within authorized limits.
• This position reports to the Manager, Customer Service. Responsibilities
• Records and processes orders and/or inquiries received by mail, telephone, and/or through personal customer contact.
• Provides pricing, availability, and schedule information within established guidelines.
• Suggests additional and/or alternative products or services to meet customer needs.
• Checks and approves credit within established limitations, and confirms orders.
• Researches and obtains resolution of a variety of customer complaints and issues.
• Serves as communication link between customers and sales staff to assure responsiveness.
• Tracks order activity, and alerts appropriate staff of any potential delivery problems. Expedites the delivery of selected orders.
• Other duties as assigned.

• Minimum of 3-5 years experience preferably in a fastener environment.
• Strong written and verbal communication skills, in particular telephone.
• Organized and detail oriented.
• Excellent computer skills utilizing MS Office and Internal programs.
• Ability to handle a large volume of work and meet tight deadlines.
• Team player / interpersonal skills.
• Ability to work in a high pace environment.
• Strong customer service orientation.
• Excellent organizational and administrative skills.
• Ability to deal effectively with clients, staff and management.
  
  Ability to handle stressful situations.