Customer Service Representative

Customer Service Representative – Desjardins Agent Team Member

Location:

Danforth, Toronto, ON

Employment Type:

Full-Time | In-Office

Are you ready to join a fun, close-knit team in a fast-growing industry?
If you’re energetic, driven, and looking for a new challenge, our Desjardins Insurance Agency could be the perfect fit for you!

We are currently seeking a Customer Service Representative to join our dynamic and supportive office. This is more than just a job, it’s a career opportunity where your work truly makes a difference. You’ll help customers protect what matters most through meaningful, value-based conversations, while being part of an office that works hard and enjoys having fun together once the work is done.

We’re passionate about providing a top-tier customer experience and committed to creating a workplace where your contributions are recognized and your growth is supported.

What You’ll Do:

• Build trusted relationships with customers over the phone, virtually, and in person
• Educate clients on insurance coverages by understanding their needs and tailoring solutions
• Use strong problem-solving skills to address customer questions and concerns efficiently
• Apply sound judgment and make “what makes sense” decisions that prioritize the customer experience while aligning with best practices
• Provide support on billing, payments, and policy servicing
• Identify opportunities to enhance coverage and improve overall customer satisfaction
• Confidently multitask and manage competing priorities in a fast-paced environment

What Will Make You Successful:

• 2+ years of experience in customer service, retail, sales, or hospitality
• Strong multitasking abilities and comfort working in a fast-paced environment
• Natural problem-solver with the ability to think critically and make practical decisions
• Excellent verbal and written communication skills
• Passion for helping others and a genuine desire to make a difference
• Confidence using technology and office software
• Willingness to obtain your Property & Casualty license (we’ll support you!)
• Ability to work in-office and ideally live locally