Genesis Concierge

Position: Genesis Concierge in Downtown
Elevate guest experiences as a Genesis Concierge & Service BDC Coordinator in Downtown Toronto. Your communication skills and passion for luxury will transform inquiries into captivating guest visits.

In this vital role at Genesis Downtown, you'll be the first point of contact for guests. Your ability to engage and anticipate needs is crucial for delivering exceptional service and increasing customer loyalty. You’ll connect potential guests to the world of Genesis automotive excellence, ensuring every interaction is memorable.

Key Responsibilities:

• Welcome guests warmly and professionally upon arrival

• Promptly respond to inbound inquiries via various communication channels

• Schedule service appointments with a focus on accuracy

• Collaborate with service department staff for guest preparation

• Maintain and update guest information in the CRM system

Requirements:

• High school diploma or equivalent

• Strong written and verbal communication skills

• Proficient with CRM systems and Microsoft Office

• Self-motivated with excellent multitasking abilities

• Flexible availability for day and evening shifts

Bring your luxury service expertise and communication skills to Genesis Downtown for an unparalleled guest experience.
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