Bilingual Customer Support

Elevate customer experience as a Bilingual Customer Service Representative in Toronto, ON. Utilize your fluency in English and French to address inquiries and assist supporters in a hybrid work setting.

This position involves managing inbound calls and providing accurate information about various programs and policies. You will assist supporters with contributions and updates while documenting all interactions. Collaborate with different teams to ensure seamless support and communication.

Key Responsibilities:

• Answer inbound calls in both English and French

• Provide clear information regarding programs and policies

• Assist supporters with contributions and record updates

• Resolve inquiries promptly and professionally

• Maintain detailed records of customer interactions

Requirements:

• Fluency in English and French, both spoken and written

• Excellent communication and interpersonal skills

• Preferred experience in customer service or call centers

• Detail-oriented with good organizational skills

• Ability to work both independently and collaboratively

Utilize your bilingual skills to enhance customer satisfaction in this dynamic role.
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