Student, Bilingual, Customer Service​/HelpDesk

Overview

Annual Student Role Are you a bilingual goal oriented individual seeking to thrive in the insurance industry? Do you have a passion for continuous learning and delivering outstanding customer service? Beneva Insurance is seeking a Bilingual Customer Service Annual Student to work in a call center type setting, providing excellent customer service to clients both over the phone and written, in regards to their health and wellness claims.

32$/hr

• Answer incoming calls from customers related, but not limited to their policies and technical issues while delivering outstanding customer service.
• Resolve customer issues in a timely manner while maintaining our service level agreements.
• Adjudicate health and wellness claims based on each group's guidelines.
• Provide clients with recommendations regarding Beneva services and products.
• Understand the various federal and provincial government health related programs to accurately answer requests and/or refer the insured to the appropriate resources.
• Create, maintain and revise customer profiles and history.
• Perform necessary research to respond to various requests coming by phone or written correspondence.
• Communicate and work with other departments to obtain necessary information.
• Participate in continuous training to maintain and update knowledge and ensure accurate information is provided to customers.
• Interpret customer requests and needs to provide management with suggestions for improvement.
• Participate in group activities organized by management.
• Perform other duties upon request.

• Passionate about customer service and offering an outstanding service experience.
• Excellent command of both written and oral English and French.
• Ability to work under the pressure of key performance indicators.
• Solid verbal and written communication skills.
• Strong organizational skills.
• Active listener.
• Adaptability to a changing, fast-paced environment.
• Availability to work flexible shifts from 8am to 8pm.
• Passion for continuous learning.

Annual Students are required to work 35 hours when not in school, a minimum of 21 hours during spring break and reading week, and 14 hours a week when in school, including two evenings and Friday evenings.